PRIVACY POLICY

FQ PHARMACY • Effective Date: July 2026

At FQ PHARMACY, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, create an account, or make a purchase.

1. INFORMATION WE COLLECT

When you browse our store or place an order, we collect the following necessary information:

• Personal Details: Your full name, delivery address, phone number, and email address.
• Order Details: Information about the medicines, products, and health items you purchase, along with transaction history.
• Technical Data: IP address, device type, browser information, and browsing activity collected through standard website cookies to improve user experience.

2. HOW WE USE YOUR INFORMATION

We use your personal data strictly for legitimate business purposes:

• To process, fulfill, and deliver your orders safely to your doorstep.
• To send order confirmations, shipping updates, and tracking details via SMS, Email, or WhatsApp.
• To provide 24x7 customer support and resolve any queries regarding your purchases.
• To prevent fraudulent transactions and maintain store security.

3. NO RETURN & NO EXCHANGE COMPLIANCE

Due to strict pharmaceutical, health, and hygiene safety guidelines:

• All sales of medicines, health supplements, and personal care items are final once delivered.
• Personal health data or order history associated with your purchases is kept strictly confidential to protect your medical privacy.

4. DATA SECURITY & PROTECTION

• No Selling of Data: We NEVER sell, trade, rent, or lease your personal information or health records to third-party marketing agencies.
• Secure Payments: All online transactions are processed through 100% encrypted, PCI-compliant payment gateways. We do not store your bank details or UPI PINs on our servers.

5. THIRD-PARTY SHARING

We only share essential information (Name, Delivery Address, and Contact Number) with trusted third-party logistics and courier partners strictly for shipping and delivering your orders.

Need Support with your Order?

Email us at support@fqpharmacy.com or visit our 24x7 Customer Care page.